Privacy Policy

Introduction

Action Concrete Contractors of Fort Worth (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when visiting https://actionconcretecontractorstx.com/ or contacting us about our concrete contracting services. Our services include concrete installation, concrete driveways, concrete patios, concrete sidewalks and walkways, concrete repair, commercial concrete work, polished concrete floors, concrete flooring, cement work, concrete pads, retaining walls, and related residential and commercial concrete projects.

This Privacy Policy explains how we collect, use, store, and disclose personal information when you visit our website, request an estimate, communicate with us, or use our services. By accessing or using our website, you acknowledge this Privacy Policy. Where applicable law requires consent for a particular activity, we will obtain that consent separately.

Information We Collect

We may collect the following categories of information when you visit our website, submit a form, call us, send a message, request an estimate, or engage our services:

- Personal Identification Information: Your name and other information you voluntarily provide.

- Contact Information: Your telephone number, email address, mailing address, and preferred contact method.

- Service Address: The location of your property or proposed concrete project, including information necessary to evaluate site conditions and prepare an estimate.

- Project Information: Details about your requested concrete installation, driveway, patio, walkway, flooring, repair, commercial concrete work, or other project, including photographs and project specifications you choose to provide.

- IP Address: Your internet protocol address and general connection information.

- Browser Information: Browser type, language, operating system, and related technical details.

- Device Information: Information about the device used to access our website, including device type and identifiers where available.

- Website Usage Information: Pages visited, links clicked, time spent on pages, referring websites, and interactions with website features.

- SMS Interactions: Information about text messages exchanged with us, including message content, delivery information, and opt-in or opt-out records.

- Call Records: Information relating to calls with us, including call dates, times, and call details. Calls may be recorded only where permitted by law and subject to any legally required notice or consent.

- Transaction and Billing Information: Information needed to prepare estimates, issue invoices, process payments through applicable providers, and maintain project records.

- Consent and Communication Preferences: Records of your marketing preferences, communication permissions, and requests to stop receiving communications.

We may collect information directly from you, automatically through website technologies, or through service providers that help us operate our business.

How We Use Information

Action Concrete Contractors of Fort Worth may use collected information for legitimate business purposes, including:

- Responding to inquiries about our concrete contracting services.

- Scheduling property visits, consultations, estimates, and project appointments.

- Evaluating project requirements, service locations, site access, and customer-provided specifications.

- Preparing and communicating estimates, proposals, project scopes, and pricing information.

- Coordinating concrete installation, concrete repair, driveway construction, patios, walkways, flooring, and other agreed-upon work.

- Providing customer service and responding to questions, concerns, or complaints.

- Sending appointment reminders, scheduling confirmations, project updates, billing notifications, and service-related messages.

- Processing invoices, payments, refunds, and other transactions.

- Sending promotional communications or marketing messages when permitted by law and, where required, with your consent.

- Maintaining records of requests, communication preferences, consent, and opt-out instructions.

- Operating, maintaining, protecting, and improving our website and services.

- Measuring website performance and understanding how visitors interact with our online content.

- Detecting fraud, preventing unauthorized access, protecting our business and customers, and maintaining information security.

- Complying with applicable legal obligations, responding to lawful requests, and establishing or defending legal claims.

We use personal information only for purposes permitted by applicable law and consistent with the notices or permissions provided to you.

SMS & Phone Communications

If you provide your telephone number and consent where required, Action Concrete Contractors of Fort Worth may contact you by phone or text message regarding your inquiry, estimate request, appointment, concrete project, billing, customer service, or promotional offers.

Messages may include appointment reminders, estimate notifications, scheduling updates, project progress notifications, service coordination, customer support, billing notifications, and marketing communications where authorized.

Message frequency may vary.

Message and data rates may apply.

Reply STOP to opt out.

Reply HELP for assistance.

Consent is not a condition of purchase.

Communications may use automated technology where permitted by law.

Company complies with TCPA and applicable federal and state regulations.

You may withdraw your consent to marketing calls or text messages at any time using the applicable opt-out method or by contacting us directly. Opting out of marketing communications does not necessarily stop non-marketing communications that are legally permitted or necessary to fulfill a transaction, respond to your request, or administer an existing project.

We maintain records of applicable messaging consent and opt-out requests. We do not treat a telephone number provided for one purpose as blanket consent for every type of communication.

No mobile information will be shared for third-party marketing or promotional purposes except as expressly permitted by applicable law and consistent with the messaging consent obtained.

Cookies

Our website may use cookies, pixels, analytics tools, and similar technologies to improve website functionality and understand visitor interactions.

These technologies may be used to:

- Remember website preferences and settings.

- Understand how visitors navigate our website.

- Measure website traffic and performance.

- Identify technical issues and improve the user experience.

- Support advertising measurement and campaign performance where permitted.

- Protect the website against suspicious activity and misuse.

Some cookies may be placed by third-party services that help us operate, analyze, or promote our website. The information collected depends on the technologies in use.

You can manage or block cookies through your browser settings. Disabling certain cookies may affect website functionality. Where legally required, we will provide appropriate notices or consent mechanisms for non-essential cookies and similar technologies.

Sharing Info

Action Concrete Contractors of Fort Worth does not sell personal information in exchange for money. We may disclose information when reasonably necessary to operate our business, provide requested services, protect our rights, or comply with legal obligations.

Information may be shared with:

- Service Providers: Website hosting providers, communications platforms, scheduling tools, analytics providers, payment processors, and other vendors that help us operate our business.

- Customer Service Providers: Providers assisting with customer communications, appointment scheduling, estimate requests, project coordination, and support.

- Project-Related Providers: Subcontractors or other service providers when disclosure is necessary to perform or coordinate an authorized project.

- Professional Advisers: Attorneys, accountants, insurers, and other professional advisers when reasonably necessary.

- Legal and Regulatory Authorities: Government agencies, courts, law enforcement, or other parties when disclosure is required by law or reasonably necessary to protect rights, safety, property, or legal interests.

- Business Transfers: Relevant parties in connection with a merger, acquisition, restructuring, or transfer of business assets, subject to applicable legal requirements.

Service providers may use information only as authorized or as otherwise permitted by law. We do not authorize vendors to use personal information obtained on our behalf for their own independent marketing purposes where prohibited by law.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

CCPA Rights

Depending on your state of residence and the applicability of California privacy law, you may have rights concerning your personal information, including the right to:

- Know: Request information about the categories and specific pieces of personal information we collect, the sources of that information, the purposes for collecting it, and the categories of recipients to whom it is disclosed.

- Access: Request access to personal information we maintain about you.

- Correct: Request correction of inaccurate personal information.

- Delete: Request deletion of personal information, subject to legal exceptions.

- Opt-Out: Opt out of the sale or sharing of personal information for cross-context behavioral advertising where applicable.

- Non-discrimination: Exercise applicable privacy rights without unlawful discrimination.

To submit a privacy request, contact Action Concrete Contractors of Fort Worth using the contact information below. We may need to verify your identity before fulfilling a request. An authorized agent may submit a request where permitted by law and subject to applicable verification requirements.

We will respond to eligible requests within the time required by applicable law. Certain information may be retained when necessary to complete a transaction, provide a requested service, comply with legal obligations, maintain security, resolve disputes, or exercise legal rights.

GDPR Rights

If the General Data Protection Regulation (GDPR) applies to our processing of your personal information, you may have the right to:

- Access: Request access to personal information we process about you.

- Correction: Request correction of inaccurate or incomplete information.

- Deletion: Request erasure of your personal information where the legal requirements are met.

- Restriction: Request restriction of certain processing activities.

- Portability: Request a copy of certain information in a structured, commonly used, machine-readable format, where applicable.

- Withdraw Consent: Withdraw consent when processing is based on consent. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

Depending on the circumstances, we may process information to take steps at your request, perform a contract, pursue legitimate business interests, comply with legal obligations, or obtain and rely on consent where required.

You may also have the right to object to certain processing activities and lodge a complaint with your relevant data protection supervisory authority.

To exercise applicable rights, contact us using the details below. We may request information necessary to verify your identity and determine whether your request can be fulfilled under applicable law.

Data Security

Action Concrete Contractors of Fort Worth uses reasonable administrative, physical, and technical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

Safeguards may include restricted access to business records, appropriate vendor arrangements, account protections, and reasonable procedures for handling customer information.

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining business records, resolving disputes, meeting legal requirements, and enforcing agreements.

No electronic transmission, website, or data storage system is completely secure. Although we take reasonable steps to protect information, we cannot guarantee absolute security. You should avoid sending sensitive financial or other confidential information through unsecured communications.

Contact Info

For questions about this Privacy Policy, to submit a privacy request, or to update your communication preferences, contact:

Action Concrete Contractors of Fort Worth

508 NE 38th St.

Fort Worth, TX 76106

Phone: (682) 267-3255

Website: https://actionconcretecontractorstx.com/

Recommended Google Ads / TCPA Form Consent

By submitting this form, you expressly consent to receive calls, emails, and text messages from Action Concrete Contractors of Fort Worth regarding estimates, appointments, project updates, customer service, and marketing communications using automated technology where permitted by law.

Message frequency may vary.

Message and data rates may apply.

Reply STOP to opt out.

Reply HELP for assistance.

Consent is not a condition of purchase.